New Economics for Women logo
Job Title:
Case Manager
Human Services
Job Category:
Van Nuys, California
United States
Postal Code:
Approximate Salary:
Not Specified
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree
Job Id #:
Employer Contact:
Employer Phone Number:
Employer Location:
Los Angeles, California

Case Manager

Position Summary:

Case Management is a primary function of the FamilySource Center (FSC), and at New Economics for Women (NEW), Prosperity Coaches facilitate this function. A Prosperity Coach engages customers using a holistic framework to assess customers’ needs and goals. Utilizing a strength-based approach and fiancial coaching strategies, Prosperity Coaches will facilitate pathways to prosperity by connecting the customers values and skills to their goals and financial capability. All FSC-staff must understand the FSC program purpose, vision and objectives, be knowledgeable of services and resources, and engage in the following activities: outreach, intake/assessments, referrals, and customer follow up


Duties and Responsibilities:

Case Management:

● Apply a holistic, strength-based approach to working with individuals and families

● Conduct comprehensive assessments, goal-oriented service plans, and case notes for each participant

● Promote active participation in achievement of identified goals through authentic and encouraging relationships

● Actively engage participants in meaningful, goal-oriented, and supportive meetings at least twice per month

● Educate and coach families, especially as it relates to financial capability, including but not limited to spending plans, savings, credit, and debt management

● Maintain an average caseload and track their progress throughout their participation in the program

● Develop, coordinate, and facilitate programs and activities that will assist customers in achieving their goals

● Be resourceful in identifying and facilitating resource linkages that complement the available services

● Conduct customer exit interview process

● Conduct: Intakes/Assessments, referrals, outreach, follow up, case notes/file management

General Customer Support:

● Help to create and maintain a welcoming, orderly, and neat environment

● Greet and assist individuals with exceptional customer service

● Assist with general customer applications and referralsEnsure customer file contains complete and updated information to include, but not limited, assessments, referrals, services, and case notes

● Maintain a working knowledge of in-house and community resources

● Conduct multi-benefit screenings and/or health insurance applications

● Other responsibilities as delegated by Center Manager

Qualifications and Experience:

● Bachelor of Arts degree in Social Work, Sociology, Human Services, Psychology, or related field

● Minimum two (2) years of experience as a Case Manager (experience in working with families and youth)

● Possess thorough knowledge of laws, regulations and guidelines related to confidentiality

● Excellent verbal and written communication skills

● Excellent and effective public speaking and presentation skills

● Ability to coordinate multiple assignments and prioritize

● Ability to handle sensitive and confidential issues in a professional manner

● Ability to manage crisis situations

● Ability to work independently as well as in a collaborative

● Residency in and /or familiarity with the target area and its cultural diversity

● Excellent knowledge of word processing tools and spreadsheets (MS office word, excel, access, etc…)

● Working knowledge of office equipment and computer hardware and peripheral devices

● Detail-oriented.

Additional Requirements:

● Must have a valid California Driver’s License, Liability Insurance, and an automobile in good working condition

● Fingerprinting and TB Clearance

● CPR/First Aid Certification is a plus

● Flexible with working hours, including evenings and weekends

● Fluent in Spanish


Full Job Description:


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