The NYC Department of Consumer Affairs (DCA) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCA licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCA protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCA empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCA also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCA and its work, call 311 or visit DCA at nyc.gov/dca or on its social media sites, Twitter, Facebook, Instagram and YouTube.
At the center of the fight to reduce income inequality and expand economic opportunity, DCA’s Office of Financial Empowerment (OFE) works to support New Yorkers and communities with low incomes in building wealth and improving financial capabilities. OFE is the first local government initiative in the country with the mission to educate, empower and protect New Yorkers and neighborhoods with low incomes so they can build assets and make the most of their financial resources. OFE uses the tools of research, programs and services, financial products, partnerships, policy, and convenings to advance its mission.
OFE is seeking an experienced team manager who is entrepreneurial, innovative, and collaborative to serve as the Director of Programs. Reporting to the Deputy Commissioner for OFE, the Director of Programs will serve as a key member of the OFE Executive Team, contributing to the implementation of OFE’s strategic goals and priorities and the overall management of the division. The Director of Programs will also lead program development and implementation, and oversee a team of nine (9) OFE program staff.
Responsibilities will include, but are not limited to:
- Lead the development and implementation of programs designed to improve the financial health of New Yorkers and communities with low-incomes including the enhancement of OFE’s existing financial empowerment programs;
- In collaboration with the OFE Director of Operations and other internal and external stakeholders, lead the development, execution and management of public- and privately funded contracts and other agreements to support financial empowerment programs; manage relationships with contractors and collaborating organizations;
- Supervise directly four senior team members including one Assistant Director and three Senior Program Officers, providing thought partnership, oversight and guidance on project quality, deliverables, deadlines and resourcing, and maximizing intra team collaboration and project synergies;
- Provide timely updates to the Deputy Commissioner for OFE and other stakeholders on the status of programs, unanticipated challenges and strategies for addressing those challenges;
- Build and manage relationships with City agencies, community based organizations, funders, grantees, and other external stakeholders and act as a liaison internally with other DCA divisions;
- Stay abreast of the issues, systems and policies impacting the financial health and stability of New Yorkers with low incomes and of new product ideas, technologies and research; identify linkages to OFE’s programs and services and provide market and consumer insights to inform OFE’s work;
- Draft, proofread and/or edit a range of materials, including but not limited to grant proposals, publications, reports, program documents, policy memos, and presentations;
- Work with the OFE Director of Research to evaluate programs and to identify opportunities to improve the performance of programs; and
- Implement and manage special projects as needed to reduce systemic inequality and build individual and community wealth and assets.
Minimum Qualification Requirements
1. A baccalaureate degree from an accredited college and four years of full-time, satisfactory professional, technical or administrative experience in one or more of the following fields: program evaluation, contract negotiations/management, business or public administration, contract community relations, or related fields; at least eighteen months must have been in an administrative, managerial or executive capacity, or supervising professional personnel performing work in program evaluation, contract negotiation/management, business or public administration; or
2. A four year high school diploma, or its equivalent, and six years of full-time, professional, technical or administrative work experience in one or more of the fields cited above; at least eighteen months must have been in an administrative, managerial or executive capacity, or supervising professional personnel as described in "1" above; or
3. A satisfactory equivalent of education and experience as cited above. However, all candidates must have the eighteen months of administrative, managerial or executive experience or experience supervising professional personnel as described in "1" above.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
- Experience in community and economic development, community wealth building, asset building and/or financial inclusion fields, using a systems approach to effect change;
- Proven experience effectively managing teams and supporting team members in achieving ambitious objectives;
- Demonstrated success developing and evaluating program models, selecting and successfully operationalizing innovative programs, and managing contracts and contractors;
- Ability to leverage data to drive program planning and implementation;
- Proven ability to successfully manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion;
- Experience and proven ability to cultivate partnerships with diverse stakeholders including local businesses, advocacy organizations, think tanks, community groups, funders, etc.;
- Excellent organizational and communication (written and oral) skills;
- Outstanding analytic and problem-solving skills; a creative thinker and self-starter; highly flexible;
- Attention to detail and ability to work quickly under pressure while still ensuring a high quality work product;
- Proficiency in Microsoft Word, PowerPoint and Excel.
For Non-City/External Candidates: Visit the External Applicant NYC Careers siteand search by Job ID number.
For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.
A RESUME AND COVER LETTER ARE REQUIRED.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED